Our Terms and Conditions

Below you will find details of our current terms and conditions relating to our services

Terms & Conditions of Our Service - Updated & Checked May 2024

This privacy policy sets out how Images4life Limited uses and protects any information you give Images4life Limited when you use this website or complete our service order form.Images4life Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.Images4life Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd May 2018. 

What we collect 
We may collect the following information:• name and job title• contact information, including email address• demographic information such as postcode, preferences and interests• other information relevant to your request for our service. 

What do we do with the information we gather. 
We require this information to understand your needs and provide you with a better service, particularly for the following reasons:• Internal record keeping.• Invoicing and SMS Project Status Updates.• We may use the information to improve our products and services.• We never use your contact information to send newsletters or product offers. 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies 
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites 
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information, please write to Images4life Limited. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at sales@images4life.com. We will promptly correct any information found to be incorrect. 

Terms and conditions
Please read the following terms and conditions and privacy policy before using any images4life limited service or this website. This is a legally binding agreement between you ("the customer"), and images4life limited establishing the terms and conditions under which this web site & services may be used. Use of any services, whether instigated online, by phone, by written communication or in person, implies that "the customer" accepts these terms and conditions.If "the customer" does not accept these terms and conditions, do not access this web site and do not use any images4life limited services.Nothing on this web page or the web pages of any affiliate should be construed as an offer to sell or a solicitation of an offer to purchase any securities where it would be illegal to do so.

Company details
Images4life Limited is a business located in the United Kingdom. The business registered address is 6 Wychwood Park, Weston, Cheshire. CW2 5GP. images4life limited offers services to customers in the UK, Ireland and worldwide. The company registration number is 7179133images4life limited is fully VAT registered, and the VAT registration number is GB 803 0704 76. Jurisdiction and restrictions images4life Limited maintain this website from the United Kingdom, and images4life limited makes no representation that the material and information contained herein are appropriate or available for use in other locations/jurisdictions.

Products and services disclaimer
Images4life limited makes no representation or warranty of any kind, express, implied or statutory, regarding this website or the materials and information contained or referred to on each page associated with this website. The material and information on this website are provided for general information only and should not be used as a basis for business decisions. Any advice or information received via this website should not be relied upon without consulting primary, more accurate, or more up-to-date sources of information or specific professional advice. "The customer" is recommended to obtain such professional advice where appropriate. Geographic, political, economic, statistical, financial and exchange rate data is presented in certain cases in approximate or summary or simplified form and may change over time. The editors have placed reliance on certain external statistical data which, though believed to be correct, may not in fact, be accurate. images4life Limited accepts no liability for any loss or damage arising directly or indirectly from action taken, or not taken, in reliance on material or information contained on this website. In particular, no warranty is given that economic reporting information material or data is accurate, reliable or up to date. images4life Limited accepts no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential loss or damage) from "the customer's" use of this website, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, imperfection, fault, mistake or inaccuracy with this web site, its contents or associated services, or due to any unavailability of the web site or any part thereof or any contents or associated services. Please note that any software download from this website is at your own risk and images4life limited neither assumes nor accepts liability for any loss or damage (whether direct or indirect), howsoever caused, as a result of any computer viruses, Trojan horses, worms, software bombs or similar items or processes arising directly or indirectly from your use of this web site. Any hyperlinks from this website exist for information purposes and are for your convenience only and images4life limited accepts no liability for any loss or damage arising directly or indirectly (including consequential loss) from the accuracy or otherwise of materials or information contained on the pages of such sites or loss arising directly or indirectly from defects with such sites. images4life limited's inclusion of hyperlinks does not imply any endorsement of the material on such sites. images4life limited does not guarantee that any emails from the website will be sent to you or received by images4life limited, nor does images4life limited warrant the privacy and/or security of emails during internet transmission.

Use and disclosure of personal information.
All information passed onto images4life limited will be handled with the greatest of care and at no time during credit card transactions will the card details be retained in full by images4life Limited. All images, including moving and still images, will remain the personal property of "the customer" and at no time will copyright be applied to the material. "The customer" uses images4life limited to provide a transfer service only.

Customer Confidentiality
We take customer confidentiality extremely seriously and under no circumstance will we disclose customer information and release any footage without written consent by the material owner. We only retain material with permission from the owner. Whilst we perform many transfers for high-profile customers, we never disclose this information on our website and/or as part of any communications. Privacy is paramount. 

Website Cookies
As required by EU Law we notify all users of our website that we use website cookies in order to offer live chat functionality and also monitor our Google Adwords campaign. Each website user is given the option to accept or decline the use of cookies.

DVD production.
All DVDs created by images4life limited will be made to the highest standard using disks manufactured by either Taiyo Yuden or Sony dadc. All DVD disks will be thermally printed in full colour. By using high quality DVD media images4life limited will create a DVD-r disk to the highest compatibility standard; however it is the responsibility of "the customer" to ensure that the DVD player for use with the DVD disk fully supports the DVD-r format.

Images4life limited reserves the right to select an appropriate supplier for the shipment of "the customer's" material, on a case by case basis. The primary supplier will be APC Please see APC website for their full terms and conditions of carriage.(https://apc-overnight.com/sending-a-parcel/conditions_of_carriage)
images4life limited may use Royal Mail signed for service. Please see Royal Mail website for their full terms and conditions of carriage.(http://www.royalmail.com)images4life limited reserves the right to use any courier other than the ones stated above with no prior warning or notice.When agreeing to use Images4life Limited to either deliver or collect parcel the customer accepts that we will share contact details with the carrier in order to provide delivery ETA details.All shipments of "the customer's" material will require a signature on receipt of goods."The customer" is fully responsible for ensuring that any items shipped, either directly themselves or via an arranged courier collection, are packaged appropriately, safely, securely and clearly labelled. Loss and damage." The customer" is responsible for reviewing the shipping terms and conditions of any carrier before use. Any loss or damage during transit must be taken up directly with the courier, under their terms and conditions. images4life limited will be able to provide shipment tracking information on request, where applicable. images4life limited will not be held liable for any loss or damage of "the customer's" material, this includes photographic film, electronic equipment and/or any other item shipped to images4life limited or via any collection service requested.Any loss or damage to photographic film, electronic equipment and/or any other item, while on images4life limited premises only, will be replaced at the physical value only, up to a maximum value of £100.Any customer materials not collected from our office will be stored for a maximum of 6 months and then disposed of.

Pricing information.
The latest retail pricing is located on images4life limited.com. All pricing is fully inclusive of VAT. images4life limited is a VAT registered company and as such manages the VAT payments back to the United Kingdom government. For services offered outside of the United Kingdom VAT will not be applied to the final cost, however we will only export to a non-UK address in order to meet the United Kingdom regulations.

Refund Policy
After the product is returned, should the customer not be satisfied with the results, then they should contact Images4life Limited via email using the address sales@images4life.com, and we will work through the issues to find a suitable resolution for both parties. 

Data Retention
As part of the standard process, customer data including scans, will be retained for a maximum of 6 weeks. The data will be removed and deleted after project completion or multi-stage projects to recover space for other projects. Customers wishing to have data retained for a longer period should request this from Images4life Limited and retain the confirmation. 

Copyright material.Any material sent to images4life limited must contain permission by the copyright owner to produce/duplicate the original. It is "the customer's" responsibility to seek this permission. images4life limited will provide a copyright indemnification form to cover this request/topic. Indemnify"The customer" hereby agrees to indemnify and to keep images4life limited fully and effectively indemnified against any action, liability, cost, claim, loss, damage, proceeding or expense (including legal fees, costs and expenses on a full indemnity basis) suffered or incurred by images4life limited arising from or which is directly or indirectly related to:(a) your access to and/or use of images4life limited web site.(b) any breach or non-observance of any of these terms and conditions by "the customer" or by any other person.

images4life limited reserves the right in its discretion to change without prior warning or notice any information or material contained on this web site and the terms and conditions under which this web site and services are available and/or used.Intellectual property rights

All contents of this website, including, but not limited to the text, graphics, links and sounds are the copyright of images4life limited and may not be copied, downloaded, distributed or published in any way without the prior written consent of images4life limited.